sylvarijewels.com

Menu

Privacy Policy

Privacy Policy

Last updated: 3 January 2026

Welcome to Sylvari Jewels. Your privacy is important to us. This Privacy Policy document explains how we collect, use, protect, and disclose information when you visit or use our website www.sylvarijewels.com.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you:

  • Create an account

  • Place an order

  • Download files

  • Submit an enquiry or contact form

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing details

  • Business information (if provided voluntarily)

b) Technical & Usage Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visits

This data helps us improve our website and services.

2. How We Use Your Information

We use the collected information to:

  • Process orders and deliver digital products (CAD, STL, 3DM files, etc.)

  • Respond to enquiries and customer support requests

  • Improve website performance and user experience

  • Send order confirmations, updates, or important notices

  • Prevent fraud and unauthorized access

3. Digital Products & File Security

All jewellery design files (including Jewellery CAD files, STL, 3DM, manual designs, and ZBrush designs) sold on Sylvari Jewels are:

  • Digital products

  • Non-refundable once downloaded (unless otherwise stated)

  • Protected by copyright and intellectual property laws

Unauthorized sharing, resale, or distribution of files is strictly prohibited.

4. Cookies Policy

Our website may use cookies to:

  • Remember user preferences

  • Improve site functionality

  • Analyze website traffic

You can disable cookies through your browser settings, but some features of the website may not function properly.

5. Third-Party Services

We may use trusted third-party services for:

  • Payment processing

  • Website analytics

  • Email communication

These third parties have their own privacy policies, and Sylvari Jewels is not responsible for their practices.

6. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access

  • Data loss

  • Misuse or alteration

However, no method of transmission over the internet is 100% secure.

7. Sharing of Information

We do not sell, trade, or rent your personal information to third parties, except:

  • When required by law

  • To complete transactions (payment gateways)

  • To protect our legal rights

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

To exercise these rights, please contact us.

9. Children’s Information

Sylvari Jewels does not knowingly collect personal information from children under the age of 18.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated date.

Scroll to Top